Senior Technical Writer

Remote
Full Time
Mid Level
Zilliant powers intelligent B2B commerce with our industry-leading price optimization, sales guidance, and CPQ software. Our data science, cloud-native software, and passion for customer success deliver the highest ROI, fastest time to value, and highest customer satisfaction.  If you’re ready to make an impact at a growing company that values the time, input, and effort of each of its employees, we’re eager to connect with you!

Zilliant is seeking a Senior Technical Content Developer to join our Content Experience team. As a Senior Technical Content Developer, you will research, author, and publish content that ensures our customers and partners can achieve their goals with Zilliant’s industry-leading products. We’re looking for someone who brings a passion for writing, a love of learning, and enthusiasm to our team!

What you’ll do:
  • Develop technical content that is clear, concise, and relevant to a range of audiences.
  • Craft intuitive UX copy to facilitate user tasks and goals.
  • Deliver work that aligns with team-established standards for voice, clarity, and style.
  • Work closely with product, design, engineering, and your peers to execute timely delivery of high-quality content.
  • Collaborate with your team on reviews and internal initiatives.
What you’ll need:
  • Bachelor’s Degree or relevant professional experience
  • Five or more years’ of experience authoring high-quality technical content
  • In-depth understanding of the content development process
  • Experience authoring and optimizing content for online delivery
  • Proven ability to integrate complex ideas, strategies, and operational models into content that solves customer needs
  • Experience with Markdown, HTML/CSS, and standard content authoring tools
  • Excellent attention to detail and organizational skills
  • A mindset that aligns with our team values:
    • Customer-centric mindset
    • Collaboration is key
    • Learn every day
    • Embrace experimentation

What makes you stand out:
  • Prior work experience in a B2B SaaS organization (preferred)
  • Strong understanding of B2B and CPQ processes (highly preferred)
  • Experience working with a docs-as-code approach
  • Experience working in a multilingual content development environment
     
What you’ll enjoy:
  • Full benefits package including medical, dental, and 401k plans with a company match
  • Generous paid time off (PTO) policy to ensure a solid work/life balance
  • Comprehensive parental leave to provide time to bond with new family members
  • Remote or hybrid work schedule, depending on team and personal preferences
  • The financial and strategic backing of Madison Dearborn Partners (MDP)

Zilliant is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.

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