Enterprise Customer Success Manager

Zilliant powers intelligent B2B commerce with our industry-leading price optimization and sales guidance software. Our data science, cloud-native software, and passion for customer success deliver the highest ROI, fastest time to value, and highest customer satisfaction.  If you’re ready to make an impact at a growing company that values the time, input, and effort of each of its employees, we’re eager to connect with you!

Zilliant is looking for a dynamic Enterprise Customer Success Manager to join our dedicated Customer Success team. As an Enterprise Customer Success Manager, you will be responsible for ensuring our clients derive maximum value from our premier pricing SaaS solutions. You'll guide customers through onboarding, provide strategic account management, deliver ongoing education and engagement, drive renewals and expansions, and serve as the voice of the customer within Zilliant. You'll work closely with our clients' key stakeholders, including executives, pricing managers, and sales teams, to understand their business objectives and help them achieve success with our platform.

What You’ll Do:

• Own contract renewal rate, and gross retention for your portfolio of customers. Meet or exceed quarterly renewal and retention targets.
• Build and manage strong relationships with customer executive stakeholders (up to C-level)
• Provide proactive engagement, both in-person and remotely, with assigned customers throughout their post-sale experience with Zilliant.
• Create annual joint success plans with customers to outline their outcomes, objectives, metrics, and timelines; identify and remove any barriers to the customer’s success plan completion.
• Plan, prep, and deliver quarterly business reviews with our customer executives and decisions makers.
• Understand your customer’s operations, industry, and business strategy and advocate for the best way for Zilliant to support their business goals.
• Become an expert in Zilliant solutions, the business outcomes, they enable, And the tactics and specific capabilities customers need to use to drive those outcomes
• Conduct as needed workshops with customers to understand their current operations and recommend workflow, process, or adoption changes to maximize value from their Zilliant products.
• Assess customer health accurately, create and lead mitigation plans to improve customer health, and escalate for help needed as required
• Drive account expansion by identifying new opportunities and involving appropriate sales resources.

Who You Are:

• Customer success or account management professional with 5+ years experience managing and renewing enterprise level accounts
• Demonstrated history of C-level relationship building
• Well-developed consultative skills; ability to breakdown problems, isolate root causes, and recommend solutions
• Experience in collaboration with multiple teams to support accounts
• Track record of supporting multiple SaaS products within an account
• Proactive communication with a passion for customers
• History in B2b manufacturing and distribution is a plus

What You’ll Need:

• Customer success or account management professional with 5+ years experience managing and renewing enterprise level accounts
• Demonstrated history of C-level relationship building
• Well-developed consultative skills; ability to breakdown problems, isolate root causes, and recommend solutions
• Track record of supporting multiple SaaS products within an account
• Proactive communication with a passion for customers
• History in B2B manufacturing and distribution is a plus

What You’ll Enjoy:

• Full benefits package including medical, dental, and 401k plans with a company match
• Generous Paid Time Off (PTO) policy to ensure a solid work/life balance
• Monthly Zilliant Zen Days to rest and recharge
• Comprehensive parental leave to provide time to bond with new family members
• Volunteer Time Off (VTO) policy to give back and contribute to your local community
• Remote or Hybrid work schedule, depending on team and personal preferences
• The financial and strategic backing of Madison Dearborn Partners (MDP)

Zilliant is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.